About
DEC IS YOUR TACTICAL THIRD-PARTY IT MAINTENANCE PARTNER
We help companies reduce IT spend, improve ROI, maximise security, reduce e-waste and give them peace of mind. And our promise to you? You’ll hardly ever see us.
PROACTIVE & DEDICATED
We understand you don’t want IT problems. So instead of reacting to an issue when it develops, our dedicated engineers tactically run continual preventative maintenance on your IT operations. We’re pre-empting any glitches to ensure they do not escalate.
5-STAR CUSTOMER SERVICE
Most of our clients stay with us for 10 or more years, testament to our service. Since 2000, DEC has partnered with hundreds of clients nationwide, including Shell, Australia Post and Bluescope Steel. Providing 5-star customer service for large and medium sized companies, we maintain compliant IT systems, monitor cybersecurity divisions and reduce the running costs of their computers and software.
MONEY SAVING
And to date, we’ve saved our clients over $100 million. We’re so committed to saving you money that it’s the primary growth metric of our business. We only make money when you save it.
ALWAYS WORKING FOR YOU
Our dedicated and highly-responsive Australian-based IT team maintains the health of your data centres, network and hardware and meets your need for uptime, flexibility, cost-effectiveness, and user-friendly support—every day.
ENVIRONMENTAL CHAMPIONS
The world’s e-waste problem is one of the biggest environmental challenges facing us. As a company, we’re very focused on being part of the solution. That’s why we offer our e-waste management service to ensure hardware gets recycled responsibly. Plus, our computer brokerage department ensure the longevity of equipment lifecycle and the ability to reuse some recycled parts.
WHAT SETS DEC APART?
- We have high customer retention, with most clients staying on board for over 10 years.
- We’re passionate about reducing the world’s e-waste problem so we’re making ourselves part of the solution.
- We have technicians based in every Australian state, so our on-site response time is best in industry.
- We’re proactive about maintenance and this pre-emptive approach reduces major problems and downtime, saving you money.
WORKING WITH US
Before working with any client, we invest time to get to know your business, to establish fit and provide the best solution moving forward.
To do this, we offer a free IT strategy session. In the session our team will work with you on ways to improve your IT strategy and set up your infrastructure with security, productivity and the future in mind.
If there is a good fit, we’ll discuss how to best work together to help you roll these ideas out.